FAQ

FAQS

Welcome to our FAQ page! Here, we've compiled answers to some of the most common questions our customers have about our pharmacy services, prescriptions, online orders, deliveries, and more. Whether you're a new customer or a returning one, we hope this section helps you find the information you need quickly and easily.

Yes. Uptown Pharmacy is a HIPAA-compliant pharmacy. We follow strict privacy and security measures to protect your Protected Health Information (PHI). Our team is trained in HIPAA regulations, and we use advanced safeguards to ensure your personal and medical information is always secure.

Absolutely. We provide flu shots and immunizations for children, adults, and seniors. If you’re searching for a flu shot near me, Uptown Pharmacy makes it easy with walk-in availability and scheduled appointments.

Yes, Uptown Pharmacy provides Medication Therapy Management (MTM) services. MTM helps patients manage complex prescriptions, improve adherence, and prevent drug interactions. Our pharmacists review your medications, answer questions, and collaborate with your healthcare providers to optimize your treatment plan.

Pharmacogenetic (PGx) testing helps identify how your genetic makeup affects your response to certain medications. Uptown Pharmacy offers PGx testing to ensure your prescriptions are tailored for maximum effectiveness and minimal side effects.

Yes. Our Patient Assistance Programs (PAP) help patients access medications at reduced or no cost. If you’re struggling to afford prescriptions, Uptown Pharmacy’s PAP specialists can guide you through the enrollment process and eligibility requirements.

Yes. We accept Medicare Part B for eligible medications and supplies. Our team can help verify your coverage and ensure you receive the benefits you're entitled to.

Yes. We accept Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). We carry a wide selection of HSA/FSA-approved products, including over-the-counter (OTC) items. Just use your HSA/FSA card at checkout!

Yes. Uptown Pharmacy provides Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Transitional Care Management (TCM) services. These programs help patients manage chronic conditions, stay on track with medications, and avoid hospital readmissions.

Yes. We stock a variety of over-the-counter pharmacy products, including vitamins, supplements, first-aid, and wellness check tools.

Yes, we do! Let us take the hassle out of prior authorizations. Our pharmacy team works directly with your healthcare provider and insurance company to manage the paperwork and get the necessary approvals — saving you time and reducing delays. If your medication requires prior authorization, we’ll start the process for you and keep you informed every step of the way.

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